Refund Policy - Exhibition Sales
Artwork Purchase: Sale of Goods from Exhibition & Refund Policy
All items under £100 must be paid for in full at time of purchase. In the case of items over £100 a non-refundable deposit must be paid in order to secure the art work and all items must be paid in full before they are collected.
Collection of Art Works: Items cannot be collected prior to the end of an exhibition unless by prior arrangement with the curator and the artist. Items must be collected within 14 days of the end of an exhibition.
Owners will then be notified of uncollected items in writing. After a further 14 days from the date of the letter all unclaimed items will be treated as lost property.
Returned Goods (Non-Faulty items): Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact the Museum Shop
Faulty or Damaged Goods: Faulty or damaged goods will be replaced or a refund made in full if the item was faulty at the time of purchase or not fit for sale. This does not affect your statutory rights as a consumer. In the event of any goods supplied being faulty please visit us, or telephone during our opening hours.
All complaints will be dealt with immediately and any actions taken will be fully explained, on the same day if possible.
Privacy and Security: To make sure you always have the highest level of security, your payment details are not held by the Museum once payment has been made. We will store details of you and your order on our systems so that we can efficiently process your order.
We may use these later to send you details of our future events if you have requested this.