Refund Policy - Events
Event Tickets: Cancellation and Refund Policy
Due to the limited number of tickets available to our events we apply the following cancellation and refund policy:
- Requests for refunds received more than seven working days prior to the date of the event will receive a full refund
- Requests for refunds received within 7 working days of the event date, refund will not be given
Cancellations should be made in person at the Museum desk or in writing to be received more than 7 working days of the event to:
If, for any reason, the Museum has to cancel an event we will notify you by telephone if you have provided that information upon booking and will refund your ticket in full.
Privacy and Security:
To make sure you always have the highest level of security, your payment details are not held by the Museum once payment has been made. We will store details of you and your order on our systems so that we can efficiently process your order. We may use these later to send you details of our future events if you have requested this.
Full payment is required for all events at the time of booking as we cannot guarantee spaces if they are not paid for in advance. Payment may be by cash or card. Refunds will only be made onto the card used for the original purchase.
Tickets for Telephone Bookings will be available to collect on the door.